Delivery Terms

The Details on Delivery

  • How much is delivery?
    Great news!Delivery to UK Mainland is FREE.
  • How are packages delivered?
    DPD next day courier service. Though it may take two working days if you live in an extended area.
  • Does the delivery price vary on quantity?
    No, delivery prices are fixed regardless of weight or the number of items in your order.
  • When will I receive my package?
    For most of our products, it takes two working days to produce the goods then one working day to ship them.
  • Are there any exceptions?
    Occasionally, yes. Depending on where you live, delivery may take an extra day.
  • Do you ship outside of the UK?
    Sadly we don’t.
  • Can I collect my order or arrange for own courier?
    Unfortunately this isn’t possible due to the number of orders we process each day and the automation of our system.
  • What happens if I’m not in when the courier tries to deliver?
    If this happens, most couriers will leave a note to let you know that they’ve tried to deliver. They’ll try again twice in the following two days before the package is returned to us to get updated on your delivery please provide a mobile phone number when ordereing.
  • Can I track my package?
    Absolutely! When your order is ready to go, we’ll send you an email with all the dispatch details and a tracking code. Use the code to log into the courier’s website where you can follow your package as it makes its way to your door. On the day of delivery, you’ll get a text message from our courier(must supply mobile number) to let you know which 1 hour window to expect your delivery in. When you get your products, let us know- we’d love to hear what you think of them!
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